Rule number 9: Use your words.
Ok, let me elaborate. All to often, people come through the drive-thru and inside the store and order, say, a vanilla latte. Fine. Dandy. But when that is all you say, 99.9% of the employees working are going to assume you mean hot. None of us will know that you wanted it over ice or blended if you do not say that. We are not mind-readers (deja vu). Also, it is not sufficient to say "I want a cold vanilla latte." Two reasons why this is not ok: (1) we have drinks over ice. and (2) we have blended drinks. These two drinks are both "cold" and frankly, if you let your drink sit long enough, it will be cold.
So say you order that "cold vanilla latte", my next question will then be "Did you want that over ice or blended?" Those are two completely different words with different meanings. If you understood the English language, you would notice this....so why would you order it over ice and bitch when you receive your drink and it is, in fact, over ice and not blended? Are you the kind of person who just needs to bitch at someone, so you say something intentionally wrong when ordering and then proceed to bitch about it? That is NOT COOL. (I would also like to point out that I have had customers ask me the difference between over ice and blended. Am I just a super genius that understands everything ever said and therefore don't realize that I need to define every word I have said because my intelligence exceeds everyone else's? Because I'll accept that.).
Recap time!!!! Please don't say cold. Use the terms iced or blended and realize that your drink doesn't come just one way.
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