No, not little girls.
So I get the pleasure of being on headset the other morning. (Hey, it's better than being on bar.) Well, a woman orders a latte and then proceeds to stumble over her words to ask for extra sweetener in it. So naturally, I ask if she wants a flavor syrup (yes, I said SEErup and not SURrup.). Her response was as follows, "I want that artificial sugar." (Woman, do you understand how vague that is?) So I ask her what kind she wants and she replies with "I want that yeller stuff." How do you know you want that if you don't even know what it is called?
I'm constantly baffled by how people can't be bothered to remember what they like, but insist that they get it exactly how they like it. When I ask them things like "Do you want cream or sugar?", they huff and puff. But if i were to forget that or if they were given the wrong drink (say, a black coffee), they would immediately come back and complain and insist on a free drink. Why not go that extra mile and remember what you like, remember how much of it you like, and remember what it is called that you put in your drink.
Actual conversation I had the other day in the drive-thru.
Me: Hey what can I do for you?
Customer: I want that marshamellah mocha.
Me: ok, what else can I do for you?
C: Oh, with extra marshmellah!
Me: Alright, did you want extra SEErup or extra toppings.
C: MARSHMELLAH! I JUST WANT MARSHMELLAH!
Me: OK MA'AM, BUT. DO. YOU. WANT. THE. TOPPINGS. OR. THE. SYRUP. THAT. GOES. IN. THE. CUP?
C: oh, the toppin's I guess?
Me: Ok, sounds GREAT. We'll have that for you at the window.
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