Almost There

I'm fresh off a short morning shift and couldn't resist telling this story. So I happen to pick up a headset call this morning for one of the most indecisive women of the day.  It went a little like this:

Me: Hey what can I do for you today?
Customer: Uh, I'm not sure yet.
M: Ok take your time, let me know when you're ready.
(45 seconds pass in complete silence)
M: You have any questions about anything?
C: No, almost there.
(not quite sure I heard her right, at the time, so I didn't respond)
(another 45 seconds pass)
C: Almost there!
M: Are you sure you don't have any questions?
C: Almost there!
(at this point, I've understood her and am baffled as to whether or not she is talking to me...or finishing up, *ahem* something.)

Really that was it. I mean, she ordered and everything, but that was it. It was quite the curious interaction and it made me nervous. Who says "almost there" in a drive-thru? It sounds almost as though she was having a sexual act performed on her. There....I said it.

In other news, it was crazy busy today and it made me want to stomp on 2 day old kittens. A lot of smart-asses and dumb-asses should be enjoying some headaches later.

Who serves coffee in a coffeeshop?

I answered a headset call the other day only to hear the first words out of the lady's mouth as follows, "Do ya'll serve coffee here?" And I know she is not blind because she wouldn't be driving if she were, so it rules that out. I just wonder what runs through a person's mind when they say something like that. And then I think, maybe I SHOULDN'T give her decaf because she obviously needs caffeine to function on the simplest level in society. We wouldn't want to unleash that kind of stupid onto everyone else...would we?

Derpa Derp

Blended. Blender. Blend. All the same general word. Iced--not the same. So why, I ask, is it so difficult for a person to understand the difference. I have asked many a customer "Did you want that Iced or Blended?" and all too often the response is "I don't understand the difference." Use your noggin. If not to figure out the difference on your own, then to hit it upon your steering wheel for not recognizing the difference in the first place.
I would like to add that often times a customer seems a bit put out by the mass amounts of questions we may ask with your one little drink, but in the end, we do it for you (read: we do it for ourselves). So if I am asking you your chocolate preference, size, hot or cold, etc...please do not drive off in the middle of these questions because frankly I will just refuse to make your drink. No, that's not true. But once again, you WILL get decaf and you will get whatever chocolate I feel like giving you that day and you WILL get it hot. Now normally, if you make that stupid boo-boo of realizing you wanted it over ice cubes, I will remake your drink in it's entirety. But I'm starting to think that you may just deserve a drink that was made hot then poured over ice to water it down immensely, thus ruining the flavor. It is all you deserve.

Either way, enjoy your headache, bitches!