A customer the other day asked me how long our coffee had been sitting there. I stated (honestly) it had been there for 42 minutes and that we do not let it sit out for more than 1 hour. He replied with a disappointed "oh" and proceeded to order a mocha instead. What he didn't realize was that it was all part of my plan to get him to order a drink that was twice as much...ok. No, that wasn't my plan at all....
Saying something like that makes you sound like a pretentious prick and makes me less inclined to like you.
A few hours later he came back in, had the same question. This time the answer was that it was only 25 minutes old (again, truth). He said, "Oh, well that is ok then. After 30 minutes, the coffee is cold). Hold up...wait a minute. REWIND. So this has nothing to do with being stale or taste or anything? You insist that it is cold? In case you didn't notice, these urns are airtight in order to keep the coffee hot and fresh. There is a reason why we are able to have it for an hour. Heck, when you rinse those out in the morning, the water is still piping hot...and it has been in there for 8 hours. So sir, I don't know what you're talking about. Sorry your coffeepot doesn't keep your coffee hot, but keep in mind that is glass, uninsulated, and not airtight.
Monday, October 17, 2011
Thursday, October 6, 2011
I got a complicated order!
I had a dream last night--nightmare, actually, that I was at work on a busy, busy day and the phone rang. So I go to pick up the phone (although, I remember using my headset for this, not the phone).
This is how the dreamland phonecall went: (actually, I don't even remember speaking first upon answering)
Customer: I'd like a decaf coffee...(1 minute pause while you can hear her talking in the background) with SF vanilla...aaaaand cream...
Me: Ok, what else for you..
Customer: (slightly indistinct chattering in the background) *male voice* uh, EARL GREY! *female voice* do you have like that cup? you know, um, oh, maybe I like that one. Hey do you guys have t-shirts?
Me: No, what exactly are you looking for?
Customer: (talking to each other) oh, that one is kind of nice, but I don't know.
(at this point, about 10 minutes have passed)
Me: So you are just getting an Earl Grey and a large decaf coffee with sf vanilla and cream?
Customer: Uhm, yes? But wait
and then, I woke up. For real. Moral of the story is this, if you ever find yourself trying to do this, I will throw poopy diapers at your face then ask that you leave. I didn't realize how much work affects me sometimes. First of all, I hope you would not call just to have us make you a decaf coffee with cream and vanilla and an earl grey. You can wait the 30 seconds it will take to prepare those when you get up to the counter. Secondly, if you are looking at the website with the merchandise, order it off there. The same stuff isn't always in stores. If you want instant gratification, then by all means come into a store and peruse the merch.
This is how the dreamland phonecall went: (actually, I don't even remember speaking first upon answering)
Customer: I'd like a decaf coffee...(1 minute pause while you can hear her talking in the background) with SF vanilla...aaaaand cream...
Me: Ok, what else for you..
Customer: (slightly indistinct chattering in the background) *male voice* uh, EARL GREY! *female voice* do you have like that cup? you know, um, oh, maybe I like that one. Hey do you guys have t-shirts?
Me: No, what exactly are you looking for?
Customer: (talking to each other) oh, that one is kind of nice, but I don't know.
(at this point, about 10 minutes have passed)
Me: So you are just getting an Earl Grey and a large decaf coffee with sf vanilla and cream?
Customer: Uhm, yes? But wait
and then, I woke up. For real. Moral of the story is this, if you ever find yourself trying to do this, I will throw poopy diapers at your face then ask that you leave. I didn't realize how much work affects me sometimes. First of all, I hope you would not call just to have us make you a decaf coffee with cream and vanilla and an earl grey. You can wait the 30 seconds it will take to prepare those when you get up to the counter. Secondly, if you are looking at the website with the merchandise, order it off there. The same stuff isn't always in stores. If you want instant gratification, then by all means come into a store and peruse the merch.
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