A customer the other day asked me how long our coffee had been sitting there. I stated (honestly) it had been there for 42 minutes and that we do not let it sit out for more than 1 hour. He replied with a disappointed "oh" and proceeded to order a mocha instead. What he didn't realize was that it was all part of my plan to get him to order a drink that was twice as much...ok. No, that wasn't my plan at all....
Saying something like that makes you sound like a pretentious prick and makes me less inclined to like you.
A few hours later he came back in, had the same question. This time the answer was that it was only 25 minutes old (again, truth). He said, "Oh, well that is ok then. After 30 minutes, the coffee is cold). Hold up...wait a minute. REWIND. So this has nothing to do with being stale or taste or anything? You insist that it is cold? In case you didn't notice, these urns are airtight in order to keep the coffee hot and fresh. There is a reason why we are able to have it for an hour. Heck, when you rinse those out in the morning, the water is still piping hot...and it has been in there for 8 hours. So sir, I don't know what you're talking about. Sorry your coffeepot doesn't keep your coffee hot, but keep in mind that is glass, uninsulated, and not airtight.
No comments:
Post a Comment